Refund policy

 

To request a return, please contact us within 14 days of delivery. Products must be returned in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part. Original shipping charges are non-refundable and will not be included in the store credit.

Once your return has been received and inspected, approved store credit will be issued for the eligible product value.

Damaged During Transit

If your order arrives damaged during shipping, please contact us within 48 hours of delivery and provide clear photographs of:

The damaged product
The product packaging
The exterior shipping box or mailer
The shipping label

Please retain the damaged product and all original packaging until your claim has been evaluated, as additional information may be requested.

Once the damage has been reviewed and approved, a replacement product will be shipped at no additional cost within 2–3 business days after the evaluation is complete.

Damaged-in-transit claims are handled as replacements and are not subject to our standard store-credit return policy.

Please Note

For health, hygiene, and product-integrity reasons, opened, used, tested, or altered products are not eligible for return or store credit. We are also unable to accept returns based solely on personal fragrance preference, texture preference, or individual results once a product has been opened or used.

Pojah Body reserves the right to decline a return or damage claim that does not meet the requirements outlined above.